Terms & Conditions

Welcome to EcoCharm! These Terms and Conditions govern your use of our website and services. By accessing or using EcoCharm, you agree to comply with these terms. If you do not agree, please do not use our platform.

1. Account Registration

• You must be at least 18 years old to create an account and make purchases.
• You are responsible for maintaining the confidentiality of your account credentials.
• Any activity performed under your account is your responsibility.

2. Ordering & Payments

• All orders placed on EcoCharm are subject to availability and confirmation.
• We accept online payments through secure third-party payment gateways.
• Prices displayed on the website are final and inclusive of applicable taxes, unless stated otherwise.

3. Shipping & Delivery

• Delivery timelines may vary based on location, courier services, and external factors.
• EcoCharm is not responsible for delays caused by logistics partners or unforeseen circumstances.
• Shipping charges and policies are detailed at checkout.

4. Returns & Refunds

• Returns are accepted only for defective or incorrect items within [X] days of delivery.
• Items must be unused, in original packaging, and include proof of purchase.
• Once approved, refunds will be processed within [X] business days.

5. Product Disclaimer

• All our products are handcrafted and may have slight variations in color, texture, or scent.
• EcoCharm does not claim to provide medical cures or health treatments.
• Customers are advised to perform a patch test before using any product.

6. User Conduct

• You agree not to misuse the website, post false information, or engage in fraudulent activities.
• Any attempt to interfere with the website’s security or functionality is strictly prohibited.
• EcoCharm reserves the right to suspend or terminate accounts found in violation of these terms.

7. Intellectual Property

• All content, product descriptions, images, and designs on EcoCharm are intellectual property of the brand.
• Unauthorized reproduction, distribution, or commercial use of our content is strictly prohibited.

8. Privacy & Data Protection

• Your personal information is collected and handled in accordance with our [Privacy Policy].
• We take reasonable security measures to protect your data but cannot guarantee absolute security.

9. Modifications to Terms

• EcoCharm reserves the right to update or modify these Terms and Conditions at any time.
• Continued use of the website after changes means you accept the new terms.