Privacy Policy
EcoCharm ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website and use our services.
1. Information We Collect
We collect the following types of information:
- Personal Information: Name, email, phone number, shipping and billing address, and payment details.
- Account Information: Username, password, and preferences when you create an account.
- Transaction Information: Details of your purchases and order history.
- Device & Usage Information: IP address, browser type, and interaction with our website (cookies, analytics, etc.).
2. How We Use Your Information
We use your information for the following purposes:
- To process and fulfill orders, payments, and deliveries.
- To improve and personalize your shopping experience.
- To send order confirmations, updates, and customer service responses.
- To provide promotional offers, newsletters, and updates (with your consent).
- To ensure security, prevent fraud, and comply with legal obligations.
3. How We Share Your Information
We do not sell or rent your personal data. However, we may share information:
- With trusted third-party service providers (e.g., payment processors, shipping companies) for order fulfillment.
- With marketing and analytics providers to improve our website and services.
- When required by law, regulation, or legal process.
4. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can manage cookie preferences through your browser settings.
5. Your Choices & Rights
- Access & Update: You can review and update your account details at any time.
- Opt-Out: You can unsubscribe from marketing emails via the "unsubscribe" link in our emails.
- Data Deletion: You may request the deletion of your personal data by contacting us at [contact email].
6. Data Security
We implement industry-standard security measures to protect your personal data from unauthorized access, loss, or misuse. However, no online platform is 100% secure, so we encourage users to take necessary precautions.
